Cannot use mobile data despite having lots remaining and have good signal

[ThomasB1]

I have this exact same issue with the same phone. I'm in the UK and 4g just stopped working around 2pm today and keeps asking me to sign into the network. When I click on it, it takes me to my EE account trying to sell me more data even though I have unlimited with around 40gb left.

I can make calls and send texts while off WiFi but it will not let me access the 4g network.

Thomas

[Christopher_G]

Hi @ThomasB1

Welcome to the community.

Could you try closing all of your browser pages and restarting your phone please? 

Chris

[ThomasB1]

Thanks @Christopher_G the restart appears to have worked this time!

[Christopher_G]

That's great, @ThomasB1. Fingers crossed it stays that way for you.

Chris 🙂