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Community Activity
No Confirmation, Not Showing in "My Orders"
Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...
Netflix Re-activation keeps wanting to give me basic
So I have discussed on other forums the world of pain i've been through since the Netflix Standard add-on went from being £3 extra a month to £7 a month.During this I lost the link between my EE and Netflix accounts, got charged by Netflix, had someo...
Paper Bill request
Hi EE Team,Hope this email finds you well. I would like to request papel bill to be sent to my address, with more urgency my most recent bill to be sent via post. My new updated address has been updated today on the my app hopefully this won’t cause ...
Roaming
I'm in France. Paid for a roaming pass for 2 weeks. Can't make calls or send text messages so have no way of contacting EE to sort it out. Any ideas, there is no e mail address . Paid for something I can't use. Not at all amused.
Can't receive messages from anybody besides 150
I'm on a pay-as-you-go contract and suddenly I can't receive messages on my phone but can still get messages from 150.I can still make phone calls
Coverage in Oxford
Update: 10 April 2025 For the first location, we are waiting for a decision from the council after submitting revised surveys and drawings. Pending a positive outcome from the revised surveys and drawings, we can start legal steps to legally acquire ...
Subject: Extremely Poor Service Experience and Miscommunication
I am extremely disappointed with the service I received from EE. I have encountered multiple instances where I received conflicting information from different representatives—many of which turned out to be false. This reflects poor training and inade...
Request to Cancel SIM Contract – Left the UK Permanently
Dear EE Customer Service,I hope this message finds you well.I am writing to request the cancellation of my SIM contract as I have permanently left the UK on the 18th of May. Unfortunately, I have been unable to cancel the contract through your onlin...
Resolved! EE app WiFi controls not loading
I have been using WiFi controls on my iPhone for some time but recently the app will not load the screen in the app, the loading swirling symbol just keeps spinning. I logged in on the pc but adjustments for WiFi controls are now only available withi...
Txt from 1122
Had a txt from 1122 offering free double data. Is this genuine or a scam?
