cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Can’t get through to customer services

SKEPTA
Visitor

Hello

I cant get through on 150 or any of the other customer service numbers.  I've tried the text service ànd it does work either.

I'm living in Spain and last months switched to pay asbyou go.  I need to contact the customer service.  Is the an email or another way to reach them please, thanks, Margaret 

2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

Hi @SKEPTA,

Welcome to the EE Community. 🙂

Had you already left the UK when you made the switch to pay as you go?

James

XRaySpeX
EE Community Star
EE Community Star

@SKEPTA :  It takes 30 days to cancel a contract & before it is moved to PAYG. Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP