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Picture message costs Uk

Lildiz
Explorer

Can anyone advise on the current cost for sending picture messages in the UK? 

The EE website is absolutely awful and I’ve gone round In circles trying to find more info. All the links that direct you to check plans and terms don’t mention the price.

 

I found an article in their FAQ that’s states 55p per picture message but last month I was charged 73p per picture (or what they say was a picture) to a phone and user in the same county/ the UK which is Astronomical. 

13 REPLIES 13
Leanne_T
EE Community Support Team

Morning @Lildiz

 

Thanks for coming to the community. 

 

Do you have a pay as you go or pay monthly account? 

 

Thanks 🙂

 

Leanne.

 

XRaySpeX
EE Community Star
EE Community Star

It's 73p each on contract or 40p on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thank you.

 

After checking today, after saying it would go down, my contract which ended a year and half ago with the phone paid off fully at the same time is now costing more today without a phone that It did when I signed up 3 years ago. 

With silly charges like this on top, think it may be time for me to move away. 

Thanks for your help 🙂

XRaySpeX
EE Community Star
EE Community Star

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade. There will however be a 10% discount after 3 months.

 

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

Hi @Lildiz 

 

I wasn't aware people still used EE to send MMS messages. Most people use WhatsApp, Facebook messenger etc which is over data. I do agree those charges are unjustified in 2022. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner , I agree with you there, but there are still some people, who do not have smart phones, surprisingly, and do not want apps such as the ones you mentioned, although another way is to email a picture message.

 

Fortunately with Apple, we can send to people, who have Apple via IMessage, pity it is only on Apple products and not Android etc.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

@Lildiz wrote:

my contract which ended a year and half ago with the phone paid off fully at the same time is now costing more today without a phone that It did when I signed up 3 years ago. 🙂


Many people convert their pay-monthly plans into SIM-only ones once the minimum-term has expired.

Simple way round that is buy a payg ee sim apply the £10 pack and every 2/3 top ups you get a boost of 50 mins or 500mb i have been doing this for 2 years now. And get 20odd gb data unlim text and 1000mins call time for £10 a month pretty good.i just buy a second hand phone on ebay as dont realy care about having hundres of pounds worth of tech on me 24/7 🙂

 

Bobbyc1958
Explorer

Hi,

i fully agree,  naively i sent some pictures of cars to a friend thinking they were included in my contract/tarriff they obviously were not and ended up with an extra £15 charges this month. I too think that in this day and age of huge bandwidth and 5G availability that .73 p per picture is daylight robbery.

EE are and always have been quite expensive, the trade off is that customer service is supposed to be good and coverage is better than most.

This is still a disingenuous way of fleecing loyal customers.