In Italy and my roaming data and call doesn’t work

[HashemAbdi]

I just got my line yesterday and I have looked online and I can’t find a solution to my problem. I paid for the full EU roaming plan and it says it is active on my line but it doesn’t work. It says to select network but I don’t even get that option and I can’t call ee customer support since my phone doesn’t work 

[Jon_K]

Hi @HashemAbdi.

Are you trying to manually change network while you're abroad?

This may take a few minutes to search in settings.

What phone are you using?

Did you use the phone in the UK before you went abroad?

Jon

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.