Phones not connecting in USA

[JamesN1]

I’m in the USA currently and have 2 phones on EE both are different manufacturers but neither are unable to make or receive calls. We added the international roaming to both phones before we left the UK and have tried selecting a network manually, putting it in auto, restarting the phones, trying 5 or 4g. We can’t make WiFi calls or ring EE support and the online chatbot won’t let us speak to a customer representative so seem to be completely stuck after paying £50 for something we can’t even use. 

[XRaySpeX]

What international roaming did you add? The ability to roam or just a roaming billing add-on to help pay for your usage? EDIT: OIC! You paid £25 for each phone for it! That's just the Roam Abroad Pass billing add-on. It doesn't give you the ability to roam.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.