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Phone service abroad

Nancyjgv
Explorer

‎01-11-2023 12:36 PM

I set up roaming before I left UK. Am in US and I have no phone service

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎01-11-2023 01:27 PM

@Nancyjgv   So just to check you text ROAM to 150 or you called customer service and requested that roaming be enabled on your account ?   If you did that have you tried just restarting your device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Nancyjgv
Explorer
In response to Chris_B

‎01-11-2023 01:36 PM

I did both those things. Also got a message from EE 2 days ago to say it was set up. Thank you for your reply.
Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to Nancyjgv

‎01-11-2023 02:50 PM

Hi @Nancyjgv 

Thanks for coming here. 

Have you manually tried searching for another network to see if you can connect and have signal showing? 

Leanne.

0 Helpful