Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hearing Support Help Pages

deafhead
Visitor

‎01-11-2023 11:45 AM

I just joined EE and after ages searching, I found mention (from 2020) saying there was a Hearing Support Help Page, but of course the link went to a 404 page.......

Is there any help/advice for deaf or hard of hearing people?

Also I have found that I have a thing on my EE account where people can leave a message for me, but I won't be able to hear it so how do I shut this down?  Otherwise callers when my phone is off will leave a message but I won't get it.

It says on one of your pages that you can register a disability, but I cannot find how you do this, it would be helpful if I contacted EE or EE contacted me that they knew I was hard of hearing.     Thanks any help or advice would be appreciated.

0 Helpful
1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎01-11-2023 11:59 AM

Hi @deafhead,

Welcome to the EE Community. 🙂

To turn off your voicemail service, please text VM DIVERT OFF to 150 - there is no charge for this service.

To register your additional needs, please get in touch. You can call us, send us a message, or use another contact method such as text relay or sign language video relay.

For more information, please see Here For You | Accessibility services and support | EE.

Hope this helps. 🙂

James

0 Helpful
Related Content