Anyone ever experienced this?

fralom1
Investigator
Investigator

‎18-07-2024 09:58 PM

Both mobiles on my account were  inactive (powered off) for several months.  When they were turned back on, neither of them found the EE network.  I had four bars of signal and received a message saying the mobile was not registered on the network when I attemped a call.  The usual troubleshooting with tech support ended in EE sending two new SIMS, which resolved the problem.

Has anyone experienced this?  If so, was an explanation offered as to why it occurred?

I'm also interested in hearing any speculation as to what may have caused this.

Thanks.

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4 REPLIES 4
Christopher_G
EE Community Support Team

‎19-07-2024 07:54 AM

Hi @fralom1 

Welcome to the community.

Were they both pay monthly contract SIMs or pay as you go?

Chris

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XRaySpeX
EE Community Star
EE Community Star

‎19-07-2024 02:25 PM

If they were on contract, did you continue paying monthly for them during the months they were turned off?

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fralom1
Investigator
Investigator
In response to Christopher_G

‎19-07-2024 03:44 PM

Thanks for the welcome, Chris.

I have a monthly contract, not pay as you go.  One of my first questions was to make sure the account was a monthly contract.

Frank

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fralom1
Investigator
Investigator
In response to XRaySpeX

‎19-07-2024 03:45 PM

Yes, payments continued while the mobiles had been powered off.  Thanks for the question.

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