Phone not working

[Belldonna]

My phone isn’t receiving calls or text and won’t let me make calls or texts. How do I contact ee when my phone won’t let me

[Profile closed]

Hello @Belldonna 

Good morning 

If you look in my Signature it gives you the details on how to phone EE without an active Sim Card.

[bristolian]

Does your phone show network coverage? That's necessary to make & receive calls & texts.

If no, then you may have a local coverage issue. If yes - what happens when you try making a call?

[Belldonna]

Yes I have network coverage it says That I don’t have enough creditEven for a free call

[bristolian]

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@Belldonna wrote:
Yes I have network coverage it says That I don’t have enough creditEven for a free call

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I presume you're on PAYG and are in the UK - can you confirm.

If you text BALANCE to 150, what is the response?