Hi since being forced to join EE from Plusnet about a month ago I'm having issues receiving calls - most of the time (though not always) the handset doesn't ring, it goes straight to voicemail and I just get a text notification of the missed call. The calls don't even get added to the 'Recents' list. I've checked every setting that I know of, hoping someone can advise please? Regards, Daz.
The usual cause for this is an unconditional divert being set, or your phone being in "do not disturb mode". This assumes you have no issues making outgoing calls.
Thank you for your help - I'm not familiar with unconditional divert, is it same as call forwarding? I've double checked call forwarding and do not disturb and they're both off (I never use them anyway). Outgoing calls are working as normal.
