Phone connection issues Portugal

Bradders101
Visitor

‎22-06-2023 10:47 AM

Hi I’m in Portugal and my phone has stopped working I can’t use my txts calls or internet could you help to get my phone back so I can call family I have checked my data allowance & I still have over 72 gig of data left I have an unlimited txts and calls within on my account 

0 Helpful
2 REPLIES 2
Alex_M
Star Contributor
Star Contributor

‎22-06-2023 11:03 AM

Hi @Bradders101,

Do you have phone signal currently? What does it show in terms of a mobile connection?

Have you tried manually selecting a mobile network in your phone settings? If not, what phone do you have so I can send you a guide?

Thanks,
Alex

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Leanne_T
EE Community Support Team

‎22-06-2023 11:26 AM - edited ‎22-06-2023 11:26 AM

Hi @Bradders101 

Thanks for coming here 🙂

Can I also check, are you with us on a pay as you or a pay monthly account? 

Have you been using your phone in Portugal? 

Leanne 🙂