Phone Temporarily Unavailable

[Vicki_47]

I'm still waiting for Customer Service to come back to me so in the meantime I thought I'd see if someone in The Community knows what my issue is.

I'm currently in the UAE, I have Roaming and a Travel Data Pass, all was fine until yesterday when I was expecting a call from the UK and never received it.  Turns out the person calling me was getting the message that my phone was temporarily unavailable.  I don't know how this is possible when the day before and even last week I was receiving calls.  I note this morning, however, that my data allowance for the month included in my contract has run out, would this have an impact or have I been blocked? It's rather annoying as I need to be contactable.

Thanks.

[James_B]

Hi @Vicki_47,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

[Vicki_47 · Accepted solution]

I just checked and yes I did.  I've just taken it off to see if that helps.

[Vicki_47]

Thank you James, that seems to have dome the trick.

[James_B]

No problem @Vicki_47 

Thanks for the update. 🙂

James

[NicciB2]

I had the same problem!  In Thailand and the bank couldn't call me.   Brilliant - added £5 to the cap!  Many thanks for helping Vicki and now me.

[Christopher_G]

Glad you managed to get sorted, @NicciB2. Thanks for letting us know this thread helped. 

Have a brilliant trip. 🙂

Chris