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PREMIUM RATE NUMBERS

BigJason
Visitor

‎27-01-2023 10:34 PM

So I've just tried ringing a shopping channel and it won't let me, why? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎27-01-2023 11:54 PM

@BigJason : Call CS to lift the bar on Premium Rate nos. They can be quite costly.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎28-01-2023 09:35 AM - edited ‎28-01-2023 09:36 AM

@BigJason  Are you on contract or PAYG ?  If on PAYG you’ll need credit on your account to pay for this call if on contract then there is a bar on your account that has to be lifted so you can call premium rate numbers.   

You might also what to read about EEs SPEND CAP  if your a contract customer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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