Roaming Not Working Australia

[LouiseF1]

I arrived in Melbourne yesterday and roaming only connects for one minute then disconnects. I have the Roaming Abroad Pass. Can someone please help how to connect to roaming in Australia from UK please.

[Katie_J]

Hello @LouiseF1. 

Welcome to the community. 

Did you activate Roaming and Calling abroad before leaving the UK?

Katie

[LouiseF1]

I believe so, Roaming is checked in settings. I added the Roaming Abroad
Pass yesterday when I arrived. I arrived from Brussels. I called EE on
19th from Glasgow to add on but it looks like they didn't do it as I've
just been charged for Europe roaming.

[Katie_J]

Thanks for confirming @LouiseF1. 

Is this the settings within your phone?

Are you able to connect to a local network?

Katie

[LouiseF1]

Yes. It's always checked even at home in the UK.

Selecting choosing mobile network automatically doesn't connect. When I
chose to connect manually Vodafone AU doesn't connect and both Telstra and
OPTUS only connect for one minute then disconnects.

[Katie_J]

Hi @LouiseF1. 

Roaming must also be enabled on your EE account, although you may have bought a pass and have it active within your phone settings you will need this account setting active. 

I would recommend logging in to your My EE and using the online chat function. Our customer care team have account access and can get this activated for you. 

Katie

[LouiseF1]

I can't see how to contact live chat, where is that?

[Christopher_G]

Hi @LouiseF1

It's on our get in touch help page.

Chris

[LouiseF1]

Hi

It's not visible to me 😞

[Christopher_G]

It could be because you're abroad, @LouiseF1. It sometimes doesn't work when you're out of the country. Have you got access to any VoIP apps, such as Skype? You could try and call us on that?

Chris