25-01-2023 10:34 AM
I arrived in Melbourne yesterday and roaming only connects for one minute then disconnects. I have the Roaming Abroad Pass. Can someone please help how to connect to roaming in Australia from UK please.
25-01-2023 10:36 AM
Hello @LouiseF1.
Welcome to the community.
Did you activate Roaming and Calling abroad before leaving the UK?
Katie
25-01-2023 10:40 AM
25-01-2023 10:49 AM
Thanks for confirming @LouiseF1.
Is this the settings within your phone?
Are you able to connect to a local network?
Katie
25-01-2023 10:59 AM
25-01-2023 11:04 AM
Hi @LouiseF1.
Roaming must also be enabled on your EE account, although you may have bought a pass and have it active within your phone settings you will need this account setting active.
I would recommend logging in to your My EE and using the online chat function. Our customer care team have account access and can get this activated for you.
Katie
25-01-2023 11:12 AM
25-01-2023 12:15 PM
25-01-2023 12:18 PM
25-01-2023 12:21 PM
It could be because you're abroad, @LouiseF1. It sometimes doesn't work when you're out of the country. Have you got access to any VoIP apps, such as Skype? You could try and call us on that?
Chris