PAYG vs Pay monthly SIMs
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28-05-2022 11:22 AM
I have recently bought a PAYG SIM for an elderly relative for emergency use only (as they are an infrequent user), but I have found that the PAYG SIM does not make/receive calls, whereas a pay monthly SIM in the same phone, in exactly the same location, can make/receive calls. Can anyone tell me why this would be?
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28-05-2022 01:04 PM
it's not switched off, I have the phone in front of me, I'm not handing it over until I get it working - sounds like a dodgy phone, might have to return it.
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28-05-2022 01:05 PM
@Wildcat , since you have tried everything, you may be right, it could be faulty.
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28-05-2022 01:09 PM
Only puzzle against that is that a contract SIM works in it. Are both those SIMs EE SIMs?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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28-05-2022 01:16 PM
Yep, both SIMs are EE SIMs, one is a paymonthly and one is a PAYG. I bought the PAYG for the emergency phone (Doro 780x) as it will only be used on very rare occasions.
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28-05-2022 01:20 PM
it seems neither the paymonthly sim or the payg sim work in the doro 780x, so can only be the phone that's faulty
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28-05-2022 01:22 PM
@Wildcat , that sounds right, you will need to get it replaced or your money back, hope you got it from a reputable company, good luck!
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28-05-2022 01:26 PM
Went to Doro website, which directs you to Amazon to buy from there. So whether Amazon can be considered a reputable company is a totally different question 😉
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28-05-2022 01:31 PM
I thought you said in your OP that the contract SIM could make and receive calls in the same phone.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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28-05-2022 01:58 PM
I thought it did, but doing another test it didn't so my only likely conclusion is there's something dodgy about the phone
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28-05-2022 02:00 PM
the doro 780x is already packaged up ready to go back. Thanks all for your help. I'll search online for another phone that big button, uses 4g network on an EE PAYG SIM, must be easy to use by someone with reduced capacity (not me, yet)

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