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Outgoing calls have suddenly stopped when abroad

Forest79
Investigator
Investigator

‎19-09-2023 05:09 PM

I’m currently abroad (Spain) and was able to make calls both locally and back to the uk. Suddenly I’m now unable to make any calls. My plan says I can currently still use my data, anybody know what I can do?

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎19-09-2023 06:25 PM

Hello @Forest79. 

Welcome to the community. 

Do you have an active roaming pass on your account?

Are you aware if there is a spend cap in place?

Have you tried manually connecting to another local network?

Katie

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Forest79
Investigator
Investigator
In response to Katie_B

‎19-09-2023 06:28 PM

Yes to all above

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Katie_B
EE Community Support Team
In response to Forest79

‎19-09-2023 06:31 PM

Thanks for confirming @Forest79. 

What is your spend cap set at?

Can you still receive calls OK?

Katie

0 Helpful
Forest79
Investigator
Investigator
In response to Katie_B

‎19-09-2023 06:36 PM

Don’t know my spend cap

yes I can receive calls 

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Leanne_T
EE Community Support Team
In response to Forest79

‎20-09-2023 07:39 AM

Hi @Forest79 

You can check the Spend Cap limit if you log into your My EE app, select Settings and Permissions, Spend Cap, what is this set at? 

Leanne 🙂

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