Hi @Gibbo1984
Possibly becase they are busy with other customers.
You can always call EE CS on 150.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
