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Community Activity
Resolved! PON Light Flashing Green
Hello,I've had a new install on Tuesday and up until today it's been working fine. Now the PON light is flashing green and the internet has disconnected.has anyone had this before?
Received call from 07973100194
Hello, I was contacted back within a minute after your front level customer service agents needed to raise the issue with ppl from another place who clearly knows their stuff and know how to talk to customers, or should I say that was experience.It'...
Cannot access the XBOX game Pass
I know this has been mentioned many times but every fix I've found doesn't work. I've also called EE and that solution hasn't worked either.I've just had EE broadband installed. I've been with EE mobile for years and just switched to include broadban...
Switching old number to ee
Need advice switched my old number to ee. When I phone my old number appears but when I text the ee number appears. Any advice?
Resolved! NHS Perk account deactivated
Hi!I have tried endlessly to logon to my NHS Perk account but it comes up with 'Your account has been deactivated as your registration was not completed within the allowed time frame'... it does not give any option to resolve this, i haven't actually...
Monthly subscription without recontracting
I just want to add a sports upgrade to my EE TV package for one month. I choose the £34.99 per month Now Sports package. At checkout however I get a banner alert saying buying this month will re-contract by broadband for 24 months. How can I avoid t...
EE Norton Cyber Security not recognising my account
I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal. W...
Phone disconnected
My phone disconnected *********** Mod note: Personal details removed from public view
Can’t call the UK from Germany
HiI have roaming enabled on both my EE phones.Im in Germany and cannot call the UK.I have turned both phones on and off.I have internet access but cannot call EE Support.Any suggestions?Thanks
Billed for two sims
I’ve just moved from pay as you to a £13 24 month contract. I’ve been sent a second sim and been billed that as well as my current one. I just want my current one and don’t need a second.
