Number Pad not working to call EE

[porschahl]

Hello I have an issue. I am trying to call EE for help and I'm pressing 1 or 2 to transfer to an agent but it won't work. I'm not sure if the number pad id not working to call EE. I have switched my phone on and off and experiencing the same issue. Pls address

[porschahl]

Hello I have an issue. I am trying to call EE for help and I'm pressing 1 or 2 to transfer to an agent but it won't work. I'm not sure if the number pad id not working to call EE. I have switched my phone on and off and experiencing the same issue. Pls address

[Katie_B]

Hi @porschahl. 

Welcome to the community. 

I have just called 150 and tested this and can get through to an agent. 

What happens when you press option one or two?

Katie

[Christopher_G]

Hi @porschahl 
Welcome to the community.

What kind of phone are you using? We'll do our best to help.

Chris

[porschahl]

Nothing happens. It keeps repeating the instructions and then hangs up

[porschahl]

I have an iPhone 13

[Christopher_G]

OK, thanks @porschahl 

Is your phone on the latest software?

Chris

[bristolian]

Presumably this issue occurs on any call to an IVR where "press x or press y" is a requirement?