Notice Period to Cancel Roam Abroad

[Bozo_]

Does anyone know what the notice period is to cancel the Roam Abroad pass? And in particular where it's stated? As there's no mention here - https://ee.co.uk/help/help-new/terms-and-conditions/additional-services/roam-further-pass

Thanks

[XRaySpeX]

Essentially it's the rest of your billing month. You pay for it by the billing period.

[Bozo_]

Is there anywhere this is stated, as this doesn't seem to tie up with what's on my account.

[Leanne_T]

Hi @Bozo_ 

If you cancel during your monthly billing period you’ll be charged for the full month, not just for the days you had the pass.

Please see our How do I get the Roam Abroad Pass?, Help page for full details 🙂

Leanne.

[Bozo_]

If that's the case, then why doesn't the add on remain active to the end of billing period? 

[Leanne_T]

Have you requested to cancel the roam abroad pass? @Bozo_ 

Leanne.

[XRaySpeX]

It does! It stays active until you cancel it. Until then you pay for it per whole billing period.

Or maybe your Q is when you cancel it mid-billing period thereby paying for the whole billing period, is the Pass still active for covering roaming until the end of the billing period?

[Bozo_]

Yes I have, and it now it states in my account that it will expire on August 5th, yet my billing period is 24th July to 23rd August.

So why does it expire before the end of my billing period if I'm paying for it until then.  Even more strange, why does it expire on the 5th August when I put the through the cancellation on 29th July. I would've expected it either to be removed within a day of the request, or if I'm paying up to the end of the billing period, removed on the 23rd August.

[Katie_B]

Hello @Bozo_. 

What date did you activate this?

The add-on is a 30 day rolling add-on. 

Katie

[XRaySpeX]

No, it isn't! It's an "End of Billing Period" rolling add-on.