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Not receiving overseas bank verification codes

AlistairNz
Investigator
Investigator

‎18-10-2023 09:03 PM

Up until recently I have been able to receive bank verification txts from my bank in New Zealand. Im not not able to receive these messages. They appear to be blocked by EE, I have called my bank and they have checked everything on their end and all appear correct. 

Searching online this seems to be a common issue however Im yet to find a thread where its solved. 

Anyone have a solution to this?

Cheers 

 

0 Helpful
11 REPLIES 11
TristanBP
Investigator
Investigator

‎24-10-2023 12:10 AM

Hi everyone, I foudn a solution: go to your internet and datas settings and swithc to 3G only! And you might be able to receive those bank text messages - at least it is working for me! And then, once the operation is done, I go back to 4G!

0 Helpful
Caroline1612
Visitor

‎29-05-2024 03:50 PM

I am having exactly the same problem.   Unable to receive verification codes from a Spanish bank.  EE say they have looked into the issue and that nothing can be done from their end.  My bank have no idea what they are talking about and that they have not received any format change instructions from EE.

STALEMATE.  Will change from EE.

0 Helpful