Not eligible for roaming pass?

[RustyTheSnowman]

I’m going to the US tomorrow. I tried to activate the Roam Abroad pass by texting ROAMING PASS to 150 but got the reply:

“Hi from EE, Sorry you're not eligible for The Roaming Pass. For more information please visit ee.co.uk/roaming”

That link does not give any info as to why I’m not eligible or how to get the pass. I have a pay monthly plan with 100GB data. Do any of you kind people have any ideas to help please?

[XRaySpeX]

1. You are on PAYG, not contract.
2. You have a poor credit record & have not paid a security deposit against roaming.

[RustyTheSnowman]

Sorry, I meant I do have a contract. As far as credit record goes, mine is excellent. Thanks for the suggestions but they won’t be the reasons, unless ee have made an error.

[XRaySpeX]

Have you tried texting ROAM ABROAD or ROAM FURTHER?

[RustyTheSnowman]

Thanks for your help. I’ve enabled Roam Further and have a text message from ee saying it’s added to my account and ready to use. However, now that I’m in the US my iPhone is not picking up a signal. It just says No Service. I have roaming set on in Mobile Data Options and Network Selection is set to automatic. Any ideas on that?

[Jon_K]

Hi @RustyTheSnowman.

What phone are you using?

Are you able to change network selection to manual and choose a different network?

Jon

[Chris_B]

@RustyTheSnowman Did you enable roaming from within your online account?  Purchasing a add on doesn’t enable roaming it’s just an add on to keep costs down 

[RustyTheSnowman]

Thanks everyone, you’ve been a great help so far! I’ve found that Enable Roaming is set to Blocked in my account. When I try to toggle it to Allowed I get the message “Sorry but we haven't been able to set up your changes”. I think (hope!) this is the final step, I guess I’ll need to get in touch with ee to help with this one?

[XRaySpeX]

Yes, If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. 

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.