18-12-2021 10:38 PM
I’m going to the US tomorrow. I tried to activate the Roam Abroad pass by texting ROAMING PASS to 150 but got the reply:
“Hi from EE, Sorry you're not eligible for The Roaming Pass. For more information please visit ee.co.uk/roaming”
That link does not give any info as to why I’m not eligible or how to get the pass. I have a pay monthly plan with 100GB data. Do any of you kind people have any ideas to help please?
18-12-2021 11:52 PM
19-12-2021 06:53 AM
Sorry, I meant I do have a contract. As far as credit record goes, mine is excellent. Thanks for the suggestions but they won’t be the reasons, unless ee have made an error.
19-12-2021 06:56 AM
Have you tried texting ROAM ABROAD or ROAM FURTHER?
20-12-2021 02:36 AM
Thanks for your help. I’ve enabled Roam Further and have a text message from ee saying it’s added to my account and ready to use. However, now that I’m in the US my iPhone is not picking up a signal. It just says No Service. I have roaming set on in Mobile Data Options and Network Selection is set to automatic. Any ideas on that?
20-12-2021 07:59 AM
Hi @RustyTheSnowman.
What phone are you using?
Are you able to change network selection to manual and choose a different network?
Jon
20-12-2021 08:18 AM
@RustyTheSnowman Did you enable roaming from within your online account? Purchasing a add on doesn’t enable roaming it’s just an add on to keep costs down
20-12-2021 06:01 PM
Thanks everyone, you’ve been a great help so far! I’ve found that Enable Roaming is set to Blocked in my account. When I try to toggle it to Allowed I get the message “Sorry but we haven't been able to set up your changes”. I think (hope!) this is the final step, I guess I’ll need to get in touch with ee to help with this one?
20-12-2021 06:06 PM
Yes, If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS.
Try calling CS on the Freephone no. in my sig. over Skype. It should be free.