No signal/network abroad

[E-L-T]

Hi, I’m currently abroad in the Caribbean and since landing I haven’t been able to connect to a network - I’ve checked the settings on my account and seems data roaming and use abroad is switched off but it won’t let me switch them back on? It just says “Sorry but we haven’t been able to set up your changes” - I can’t call or text EE because I don’t have a network - please advise how this can be resolved? I’ve had the same contract and number with EE for years and never had this issue when going abroad before - Many thanks 

[mikeliuk]

Hi @E-L-T ,

Please see below for contacting EE from abroad.

https://ee.co.uk/contact-ee/contacting-abroad/mobile

[XRaySpeX]

@E-L-T : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. 

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.