@Susanmay , we need more information to help you.
Are you on pay as you go or monthly contract?
Do you have a signal?
Could you check here to see if there is a fault where you are:
https://coverage.ee.co.uk/coverage/ee
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
