Calling from abroad

[Kezstrel]

I’m currently in the Netherlands and can’t call any number, not even back to the UK. I’ve been using my mobile for years and never had an issue calling abroad.

I have an iPhone 13 Pro and have been on the same contract for years. I’ve already turned the phone off and on again but it made no difference. When I try to call, it says ‘you have no access to this number, call customer service on 1200’, but when I do it doesn’t work.

can anyone help?

[bristolian]

Calling abroad from the UK is different to using your phone whilst abroad.

You mentioned being on pay-monthly, is roaming enabled on your account? If not, you will need to contact EE CS from another phone or web-calling-app to enable roaming.

If roaming is enabled, then it could be a problem with the local network in your country - try manually selecting a different one.

[Kezstrel]

Sorry I meant I’d never had an issue calling from abroad before.

Have tried manually selecting a network but that hasn’t worked either, so looks like I’ll have to call from another number.

super frustrating but thank you.

[Leanne_T]

Hi @Kezstrel

Do you have signal showing? 

Can you send texts? 

Leanne 🙂