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No signal in the USA

Tyack15
Visitor

‎03-06-2022 01:22 PM

Hi, I'm in the USA but don't have any signal. I can't call the helpline, the online chat invitation never appears (no matter how long I wait) and I don't have Skype to call the helpline that way. Can anyone help?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎03-06-2022 01:29 PM - edited ‎03-06-2022 01:30 PM

Hi @Tyack15 

 

Log into WiFi and install Skype if you need to call EE. You will need to activate roaming and international calls on your account. Try: 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls.

 

Roaming costs in USA can be found here:

 

https://ee.co.uk/help/help-new/roaming-costs/countries/usa

 



Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.