No signal in the USA

Tyack15
Visitor

‎03-06-2022 01:22 PM

Hi, I'm in the USA but don't have any signal. I can't call the helpline, the online chat invitation never appears (no matter how long I wait) and I don't have Skype to call the helpline that way. Can anyone help?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎03-06-2022 01:29 PM - edited ‎03-06-2022 01:30 PM

Hi @Tyack15 

 

Log into WiFi and install Skype if you need to call EE. You will need to activate roaming and international calls on your account. Try: 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls.

 

Roaming costs in USA can be found here:

 

https://ee.co.uk/help/help-new/roaming-costs/countries/usa

 



Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.