No service

[Dave10006]

Have two phones mine and the wife and takes about 5 calls for 2 min of conversion even when on WiFi calling not happy with the service we are paying for

[bristolian]

I presume you're unhappy with my flight mode suggestion, intended as a process of elimination which may help ID the cause of your issues.

If you'd prefer to persist with EE CS troubleshooting, that's also your choice. Does your phone definitely show the WiFi-calling indicator when you have these problems?

[Dave10006]

If we use what's app to ring each other it's a lot better but when I phone from work I am not connected to any network but if I ring normally its just gets cut off all the time I'm not very happy with the service and may be looking for a new provider when my contract is up even know I have been with ee gor about 20 years it just does not seem to work anymore 

[bristolian]

Calls made over apps are not carried through EE's network as calls, but as data-traffic, so this doesn't prove anything either way.

In the context of calling from work, what do you mean by "not connected to any network", equally what do you mean by "ringing normally"?

There will be some methodical troubleshooting advice available here, which may well stand you in good stead when reporting this to EE CS.