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Emilykenyondunn
Visitor

‎10-04-2023 12:23 AM

Currently in New Zealand. I have been paying for a monthly allowance and was told I was able to use my data, calls and texts whilst in New Zealand.

When I arrived I had no signal or data which hasn’t changed. I have been here for 4 days not being able to use my phone and I’m still paying for my allowance of which I have no benefits of.

I need help to fix this problem ASAP. I referred to the guidance on the ee website which I have had no luck with. 

 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎10-04-2023 07:02 AM

@Emilykenyondunn  You can use your allowance while there but you need to have roaming enabled on your EE account in order to connect to a roaming network.   Is that enabled? 

you also need to purchase the roam abroad pass as this will allow you to use your tariff allowance while there.   Have you purchased this ? 
 
 Please have a look at THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.