No service

[Tifah]

Since the 22nd of this month I have not had service. Unable to contact anyone  and love ones unable to contact me. Unable to travel long distance as I use my Phone for directions.
I have tried contacting EE on twitter numerous of times, no response

I have gone to peoples houses and use their phone to contact EE I was on hold for two hours (1h each time )  and no response. 
I am unable to function

[James_B]

Hi @Tifah,

Welcome to the EE Community. 🙂

Does your phone reconnect to the network if you restart it?

If not, does the network status checker show any problems in your area?

James

[Tifah]

I have reset network. I have restarted my phone and still no service. 
there are no problems in my location with other Ee customers. 

[James_B]

Hi @Tifah,

Are you using a pay as you go or pay monthly plan?

James

[Tifah]

Sim monthly pay 

[James_B]

Hi @Tifah,

Please visit ee.co.uk/contact-ee where you can chat with Technical Support online. 

They'll be happy to help. 🙂

James

[Tifah]

I have done that several times and halfway through they leave and ask for feedback. 

[James_B]

Hi @Tifah,

I'm sorry to hear your chat was disconnected. Please start a new chat so a member of the team can complete the required diagnostics.

Thanks

James

[Schockwave]

@Tifah , just wondering, have you tried your SIM card in another phone, to see if the SIM card is faulty? Have you taken the SIM card out given it a wipe made sure where the SIM card is inserted is also clean and the SIM card is put in the slot correctly?

[bristolian]

It would certainly be worth trying a 2-way SIM Swap.

Put your SIM into a known working phone, and the SIM from that known working phone into yours.

See if the problem follows your phone, or your SIM/account.