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No service No Sim

dale55
Visitor

‎31-12-2025 04:46 PM - last edited on ‎31-12-2025 05:45 PM by

Hi

I sudden;y have no net work no sim???

Read what you have said but how can i call ether number when the phone has no sim no net work??? this is not helpfull??

why cant there be other support PLEASE????

[Mod edit: Added title]

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎31-12-2025 05:39 PM - edited ‎31-12-2025 05:45 PM

Rather than criticise the responses to a post from 2 years ago, it would be better to just start your own dedicated thread explaining your predicament - it's now been done for you.

There's no requirement for calls to EE-CS to be from your personal mobile, you can call from any working phone - be it a landline or any other mobile. The number is 07953 966150 or 0800 9566000.

Losing network coverage could be a local outage and is easily checked by doing a manual network search. If you're getting an on-screen error message relating to the SIM, that will be different - although SIMs don't tend to just stop working randomly & without some intervention.

Northerner
EE Community Star
EE Community Star

‎31-12-2025 06:12 PM

Hi @dale55 

Tried restarting your device. 

  1. Are you on EE PAYG or pay monthly contract. 
  2. If PAYG when did you last make a chargeable call or text.
  3. Are you in the UK. 
  4. What device do you have and was this purchased from EE.

Have you checked your local network status: https://ee.co.uk/help/service-status

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.