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Draytek Modem

HI - currently don't use my EE Router in the property as I have a Unifi setup, and currently am using a BT Openreach modem for the VDSL service - I'm looking to upgrade this modem to a Draytek V166 or V167, both of which are available on the EE shop,...

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

Request for Assistance – Internet Not Working

Dear EE,I hope you're well. My name is Bianca, and I’m from Brazil. I’m currently staying in the UK for a few months to study, and I recently signed up for broadband at the flat I’m living in.Unfortunately, the internet has not worked at all since th...

Hr contact

hi, im an ex employee of EE - how can i get in contact with HR re my final payslip please as i have some queries regarding my final payment amount.thanks

Contact HR

Hi. I work for EE as was BT and need to contact HR today to discuss a recent requirement to do a DBS check through hire right and discuss whether a requirement to now sell insurances is a reasonable change to my employment. I do also wonder why findi...

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

Broadband test speed not working

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...

Smart Hub Plus SH31B Router Firmware changelog

Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...

How can I find a monthly bill for my internet