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No mobile phone connection

YRagalevich
Visitor

Dear customer service, please advise why my phone number doesn’t work? 
+xx xxxx xxxxxx name xxxxx xxxxxxxxxx address xx xxx, xxx xxxxxxx xxxx 

I’m overseas now and as soon I can’t use my phone I can’t use my internet banking because I can’t confirm security password which they sending via phone.

please help me to find out why my phone doesn’t work. 
thanks in advance, Yulia 

[Mod edit: Please do not post personal information on the public board. Thanks!]

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @YRagalevich 

Thanks for coming here. 

Is the SIM card pay as you go or pay monthly? 

How long have you been abroad? 

When was the last time you used the SIM? 

Leanne 🙂