Cant use canada roaming

[njcoxon]

Purchased roam further subscription for Canada but insists I must purchase additional package from Telus in Canada. Makes no sense

[Katie_B]

Hello @njcoxon. 

Have you tried manually connecting to another available network?

Katie

[njcoxon]

Tried that but didn't work. My # is xxxxxxxxxxx. Can you pls confirm.nothing is untoward on my account.

Ironically, I can't call the help desk for help without incurring big charges! Any help appreciated 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to raise this with CS.

[garetc]

You should remove your phone number from this post, it's public and everyone can see it.

[njcoxon]

Do you know how to delete a post? This is a nightmare 

[XRaySpeX]

Press the option button ('v' in 'O') on R of it & see if Delete is still there if it is not too late, but a Mod will come along & remove your mobile #.

[Leanne_T]

Hi @njcoxon 

The number has been fully removed from the moderators.

Leanne 🙂