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No mobile data in Australia but all set up

Ikon66
Contributor
Contributor

Just arrived in Sydney but cannot get mobile data to work so far. Thought I’d try here before ringing EE. 

iPhone 14 pro max.
Have the roaming pass set up - phone seems to have all of the correct settings enabled - got good signal strength with Telstra Mobile - showing 3G only on top of phone??

any thoughts please? 

13 REPLIES 13
bristolian
EE Community Star
EE Community Star

What happens when you try using mobile data?

Have you tried using an alternative network?

Ikon66
Contributor
Contributor

I get a message saying could not activate mobile data. I’ll try a different network thanks 

Ikon66
Contributor
Contributor

Got Vodafone AU & YES OPTUS but only get SOS if I select either

Katie_B
EE Community Support Team

Hello @Ikon66

Did you activate roaming by texting ROAMING to 150 before leaving the UK?

This activates a setting on your account to allow you to use your add-on. 

Speak soon, 

Katie

Hi, no I did it over the phone as was having issues. Been onto tech support for over an hour and still no joy!! 

Thanks to you both 

Katie_B
EE Community Support Team

Thanks for confirming @Ikon66

Has our technical care team ran some diagnostics?

Katie

Yes, multiple times. It’s now been escalated to a level 2 tech support and will get a call back tonight, local time 

cheers 

Ikon66
Contributor
Contributor

Still no further forward after more attempts by tech support. Going to try a shop today and look at getting prepayed sim!!! 3 days with no data is getting beyond a joke!!! 

Christopher_G
EE Community Support Team

Sorry to hear that. Is it still being looked into by our tech support, @Ikon66?

Chris