No mobile data in Australia but all set up

[Ikon66]

Just arrived in Sydney but cannot get mobile data to work so far. Thought I’d try here before ringing EE. 

iPhone 14 pro max.
Have the roaming pass set up - phone seems to have all of the correct settings enabled - got good signal strength with Telstra Mobile - showing 3G only on top of phone??

any thoughts please? 

[bristolian]

What happens when you try using mobile data?

Have you tried using an alternative network?

[Ikon66]

I get a message saying could not activate mobile data. I’ll try a different network thanks 

[Ikon66]

Got Vodafone AU & YES OPTUS but only get SOS if I select either

[Katie_B]

Hello @Ikon66. 

Did you activate roaming by texting ROAMING to 150 before leaving the UK?

This activates a setting on your account to allow you to use your add-on. 

Speak soon, 

Katie

[Ikon66]

Hi, no I did it over the phone as was having issues. Been onto tech support for over an hour and still no joy!! 

Thanks to you both 

[Katie_B]

Thanks for confirming @Ikon66. 

Has our technical care team ran some diagnostics?

Katie

[Ikon66]

Yes, multiple times. It’s now been escalated to a level 2 tech support and will get a call back tonight, local time 

cheers 

[Ikon66]

Still no further forward after more attempts by tech support. Going to try a shop today and look at getting prepayed sim!!! 3 days with no data is getting beyond a joke!!! 

[Christopher_G]

Sorry to hear that. Is it still being looked into by our tech support, @Ikon66?

Chris