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No internet despite full 5G

HannahLizz
Investigator
Investigator

‎09-02-2023 12:18 PM

I had the issue with my old phone where the mobile data wouldn't work and location services, I got an upgrade thinking it was a phone issue and I still don't have mobile data connection despite it saying I have 5G and the network status is 'Excellent' - Never used to have issues this started about 5 months ago.

11 REPLIES 11
HannahLizz
Investigator
Investigator
In response to James_B

‎10-02-2023 11:37 AM

For my current location it says there is service disruption and should be sorted in 16 hours, however, I've had this issue since November.

I checked the status option for my home address where I also get the problem and it says there are no known issues

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to HannahLizz

‎10-02-2023 11:50 AM

Hi @HannahLizz,

Please register for updates with the status checker so we can keep you informed on the progress of the problem at your current location.

For the issue at home, please use the 'report a problem' option.

Thanks

James

0 Helpful