No internet despite full 5G

[HannahLizz]

I had the issue with my old phone where the mobile data wouldn't work and location services, I got an upgrade thinking it was a phone issue and I still don't have mobile data connection despite it saying I have 5G and the network status is 'Excellent' - Never used to have issues this started about 5 months ago.

[Northerner]

Hi @HannahLizz 

What device do you have? 

Is mobile data activated? 

Thanks 

[bristolian]

Also, are you able to make & receive calls OK?

[HannahLizz]

I have Iphone 14 and mobile data is activated

I get internet back if I reboot my phone but it drops off again after so long

[HannahLizz]

Yes calls and texts are working, it's just mobile data 🙂

[James_B]

Hi @HannahLizz,

Welcome to the EE Community. 🙂

Are you only experiencing this issue in one location or everywhere?

James

[HannahLizz]

The issue appears to be everywhere - better at night though for some reason

Thanks!

Han:)

[James_B]

Did the Network Status Checker report any problems @HannahLizz?

James

[HannahLizz]

Hi!

It does not, it says the 5G signal should be 'Excellent'

Han

[James_B]

What about if you select the 'check status' option @HannahLizz?

James