Nightmare

[Irate1]

Travelled to America 

Phone won't connect to a network, neither at&t or t-mobile

No phone, no text, no data and I paid for us roaming. Have logged onto hotel WiFi but can't ring EE as WiFi calling doesn't work, can't email, can't setup ee app because it needs to send me a pin.

Did manage to get chat on small business but couldn't help. My company uses two factor authentication so no laptop either. Likely to be a wasted trip - hate EE for not thinking about what happens when things go wrong on their end.

EE community is last resort to try to get help (yes ive tried manual and automatic network detection)

Does anyone know how to raise a technical fault with EE given i can only use WhatsApp to call but I can use email???

[Irate1]

I followed your login link put in username and password and I get in red

Please try again later

Things aren't working right now

[Irate1 · Accepted solution]

So it turns out the problem is with network mode (not roaming setup or package)

LTE/3G/2G (auto connect) doesn't work

3G/2G (auto connect) doesn't work

3G only does work !!!!! 🙂

It's a shame a company pushing 5G ready hasn't taken the time to ensure folks who travel can use 4G. The removal of chat from customer service makes it almost impossible for a user in trouble. I'd say EE is good if you stay in UK and have trouble with coverage where the automatic wifi calling works brilliantly but if you travel abroad consider someone else!

[bristolian]

Glad you've got it sorted, but it sounds like these issues are US-specific, not with EE's roaming setup.

Out of interest, which networks are you connecting to, that are allowing access to (from the sounds) 3G?