New hand set

[19622]

Can’t make or receive calls 

[Katie_B]

Hello @19622. 

Welcome to the community. 

Is your new handset a new contract with EE or an upgrade?

Katie

[19622]

It’s an upgrade

Sent from my iPhone

[Katie_B]

Thanks for confirming @19622. 

Are you using a new SIM or your old SIM?

Katie