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New SIM card

peterhejc
Visitor

‎17-01-2023 03:15 PM

Hi, I’ve got a bit issue, I’m abroad in Europe and my SIM card doesn’t work and also I forgot change the address, is there any chance anybody else pick up my new SIM card in your shop and send me that by mail? Thank you 

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎17-01-2023 05:00 PM

Hi @peterhejc

Welcome to the community.

Are you not able to change your address through your My EE account?

Chris

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎17-01-2023 06:21 PM

@peterhejc , did you activate and use your SIM card before going abroad? It has to first be activated here for it to work abroad.

Are you on pay as you go or monthly contract with EE?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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