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Network connectivity

VeryUpset
Explorer

I’ve just arrived in Switzerland and have no network connection, EE is incapable of helping me. What do I do?

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
VeryUpset
Explorer

I’ve had no network connection for 10 days abroad and at home. EE say everything is in order. I’ve checked with Apple, the iPhone 12 Mac Pro is fine. What is going on, anyone know? 

James_B
EE Community Manager
EE Community Manager

Are you using a pay as you go or pay monthly plan, @VeryUpset?

Are you now back in the UK?

James


@VeryUpset wrote:

I’ve had no network connection for 10 days abroad and at home. EE say everything is in order.


Assuming you're on pay-monthly, have EE CS confirmed that full global roaming is enabled on your SIM?

Manually connecting to all available local networks is often a good fix once the facility is enabled.

If you had issues abroad and are now in the UK - with identical symptoms - your issue may well be account/SIM-specific.