No network

Ajm29 · ‎04-08-2025

It's been over a month now and we still have a network fault in the SO32 area. Is there any way of actually getting an update of when this will be fixed? I have registered for updates but all it says is there is a fault. Surely we should be getting some compensation by now!

bristolian · ‎04-08-2025

You can get updates on known network faults using the status webtool - https://ee.co.uk/help/mobile-coverage-checker > Check service status. From there, if a fault is recognised, choose "keep me updated"

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal indoors without needing network coverage.

View solution in original post

XRaySpeX · ‎04-08-2025

@Ajm29 : There's no auto compo for mobile networks. You'll need to put in your own claim.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎04-08-2025

You can get updates on known network faults using the status webtool - https://ee.co.uk/help/mobile-coverage-checker > Check service status. From there, if a fault is recognised, choose "keep me updated"

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal indoors without needing network coverage.