My phone is saying not registered on network

Rmwelch74 · ‎26-07-2023

My plan includes roaming and I've just arrived in Tenerife, but unable to make calls. The message is, not registered on network '. I'm having to connect to my daughters hotspot to connect here.

bristolian · ‎26-07-2023

Regardless of what billing add-on you might have, it is the roaming facility which needs activating in order for a phone to connect to foreign networks. On the assumption you are pay-monthly, this is normally done by texting ROAMING to 150 before leaving the UK. Did you do this?

If not, your only solution now is to contact EE-CS from another working phone to enable the roaming facility.

View solution in original post

bristolian · ‎26-07-2023

Regardless of what billing add-on you might have, it is the roaming facility which needs activating in order for a phone to connect to foreign networks. On the assumption you are pay-monthly, this is normally done by texting ROAMING to 150 before leaving the UK. Did you do this?

If not, your only solution now is to contact EE-CS from another working phone to enable the roaming facility.