My phone is damaged

[aviechalon]

my phone was ran over yesterday it’s completely broken and dead, tried to charge it and it burnt my hand cause it got way to hot. No life to the phone and completely broken , can I have a replacement please 

[Katie_B]

Good morning @aviechalon. 

I am sorry to hear this. 

Have you been able to get your hand checked?

Do you have insurance on your EE account?

Speak soon, 

Katie

[Chris_B]

@aviechalon   Unless you have insurance then you’ll have to replace this yourself. EE doesn’t give phones away for free when you break your own device.  

[Dinma1]

Even when it's not up to a month of having it?

[Chris_B]

@Dinma1  No, that’s why you have insurance. EE are not going to fund the cost of a replacement device. 

    If you purchase a car and crashed it and had no insurance would you expect the seller to replace the car. 

[bristolian]

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@Dinma1 wrote:

Even when it's not up to a month of having it?

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The post you've added to - from over a year ago - is about a damaged phone.

You appear to be asking about general wear & tear of day-to-day usage - a different scenario.