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My Smartphone is not receiving texts

GJMaurice01
Investigator
Investigator

‎02-12-2022 02:30 PM

Hello everyone. Recently my smartphone has not been receiving texts and I am unsure why. I have done a lot of Googling on this and have done many methods but, I am still getting the same issues. This is important for me because there are some sites that I am a member of in which when I enter my password I also get a text message which then gives me a code to enter. Please help; thank you.

0 Helpful
13 REPLIES 13
GJMaurice01
Investigator
Investigator
In response to Jon_K

‎09-12-2022 02:53 PM

Yes I have restarted my phone many times...still no joy.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to GJMaurice01

‎09-12-2022 03:24 PM

Hi @GJMaurice01,

Have you recently changed phones or made any changes to your EE account?

Are you in the UK or roaming?

James

0 Helpful
GJMaurice01
Investigator
Investigator
In response to James_B

‎10-12-2022 02:32 PM

I am in the UK. No I haven't changed my smartphone or my EE account.

0 Helpful
Jon_K
Former EE Employee
In response to GJMaurice01

‎10-12-2022 04:40 PM

Hi @GJMaurice01.

I'd recommend getting in touch with our Customer Care team so they can check your account and help you further.

Jon

0 Helpful