My Smartphone is not receiving texts
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02-12-2022 02:30 PM
Hello everyone. Recently my smartphone has not been receiving texts and I am unsure why. I have done a lot of Googling on this and have done many methods but, I am still getting the same issues. This is important for me because there are some sites that I am a member of in which when I enter my password I also get a text message which then gives me a code to enter. Please help; thank you.
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09-12-2022 02:53 PM
Yes I have restarted my phone many times...still no joy.
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09-12-2022 03:24 PM
Hi @GJMaurice01,
Have you recently changed phones or made any changes to your EE account?
Are you in the UK or roaming?
James
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10-12-2022 02:32 PM
I am in the UK. No I haven't changed my smartphone or my EE account.
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10-12-2022 04:40 PM
Hi @GJMaurice01.
I'd recommend getting in touch with our Customer Care team so they can check your account and help you further.
Jon

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