My SIM card not working in Germany
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13-12-2023 03:43 PM
Currently I’m in Germany, I have tried to top up I can’t I don’t why. Also I can’t send messages and calls. I tried to live chat but no possible
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13-12-2023 05:03 PM
Thanks for coming here.
Has the SIM card worked since you arrived in Germany?
Did you use the SIM in the UK before travelling?
Speak soon.
Leanne 🙂
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13-12-2023 05:04 PM
@ajikumarpaulraj : Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?
Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.
Live Chat is only for contract users. PAYG users need to call CS for 25p a call.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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13-12-2023 08:01 PM
Can you please anyone tell the customer care contact number from Outside Uk
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13-12-2023 08:06 PM
Actually no, I’m directly fly from India to Germany
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13-12-2023 08:06 PM
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13-12-2023 08:07 PM
Thanks Mark, you are right I don’t receive any sms once I have arrived in Germany until now
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13-12-2023 08:10 PM
Thanks Leanne, I did not travel Uk… I have arrived Germany directly from India. could you tell me what should I do now..
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13-12-2023 09:23 PM
Who's Mark?
Did you use that PAYG SIM in the UK at all, regardless of where you've been since?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
